‘Dial n Uber’ service has been started from Nagpur, Kochi, Guwahati and Jodhpur. The cities selected for this pilot project indicate the changing strategy of the company from ‘India to Bharat’. However, Uber does not believe so.
An Uber India spokesperson told us that there is no specific strategy adopted in choosing cities. We haven’t thought of our new services city wise. It is our aim that no matter what the new service is, it should be delivered to the customers. Whether the users are from big cities or small towns. The goal is to enable riders to use these services without any hassle.
Uber to keep its word New service ‘Book a ride for others’ Also mentioned. A representative of the company told Gadgets 360, “Sometimes we put the Uber app in our parents’ phones but they are hesitant to use it. In such a situation, the family members ask you to book the cab. In the past also we have more You used to be able to book a cab for someone else through your app. But the process is a bit lengthy. Call the driver, tell the location and then call the family members and give information about the driver and cab number. For a moment Considering this whole process becomes a hassle to use a cab service.Keeping these things in mind, we decided to introduce ‘Book a Ride for Others’ service.’
How to use ‘Book a Ride for Others’ service
To use this feature, the user needs to have the latest Uber app installed on his smartphone. The pickup point can be setup by entering the PIN code, or the pickup location can be entered manually. After this, the Uber user will have to tell who this ride is for. This information can be given by selecting the contact phone book of the person using the vehicle, or typing the phone number will also get the job done. After this, Uber users can also decide the mode of payment. The travel amount can be paid by the person availing the ride in cash, or it can also be paid by Uber users electronically.
The rider will then get two SMS. In one, all the details of the driver and his car will be present and in the other a link to track the ride. On the other hand, the driver will get the rider’s phone number so that the pickup can be coordinated. Uber users can track the entire journey through the app.
The company has also started ‘Dial n Uber’ service for the convenience purpose, the spokesperson said. Sometimes it happens that you don’t have Uber app on your phone, or the internet connectivity in the area is not that good. In such a situation, cabs can be booked by visiting Uber’s website in the phone’s browser. Make it clear that Dial n Uber service will also require internet. But the company feels that in general, many users prefer to use the browser instead of the app.
How to use Dial n Uber
You have to go to dial.uber.com in your mobile phone browser. Here you can use your number to login or sign-up. After this, you will know the price of the cab service and the estimated fare. Now you can book a ride for yourself by tapping on it. After requesting a cab, the rider will be directly connected to the driver, so that the pickup point can be coordinated. After the end of the journey, the payment will have to be made in cash.
Let us tell you that at present, only Uber Go cabs have been included in Dial N Uber. Uber told about this that it is a pilot project. It is currently limited to four cities and payment for travel is also possible in cash only. Being a pilot project, some facilities have been kept limited.
Regarding the future of Dial N Uber, the company said, “If this project becomes popular, the company will bring it to other cities in the future as well.” Apart from this, other payment options will also be given. Bringing in services like Uber X and Uber Prime will also be considered. But it will completely depend on the feedback from the user and the driver.
Now the question arises whether security was also an important reason behind starting a service like ‘Book a Ride for Others’? To this, Uber said that we have always given importance to the safety and security of the rider. But convenience was the primary reason behind this service. Well, in today’s scenario there is nothing wrong in taking safety precautions. The company has always wanted Uber to have complete rider details on the journey so that it does not face any difficulty in providing assistance in case of emergency.
The funny thing is that user feedback has played an important role in launching these services. And their future will also depend on the feedback.